X-twitter Facebook-f Instagram
BUY TICKETS
X-twitter Facebook-f Instagram

Camping
Guide

Camping FAQ’s

Are dogs Allowed?

Dogs and other pets are not allowed anywhere on Pentewan Sands, including the beach, with the exception of registered assistance or guide dogs providing that they remain on a harness at all times. Certification must be shown for all Assistance dogs prior to arrival at the park - please email a copy of the certification to info@pentewan.co.uk.

What is the Campsite address?

Our campsite is located on the Pentewan Sands Holiday Park.

Pentewan Sands, Pentewan, Saint Austell PL26 6BT

Directions

Can we have a BBQ or Fire pit?

BBQ’s and fire pits are not permitted on the park

Opening Hours

Camping opens on the Friday at 11am.

Camping check-out is Sunday at 10:30am.

About Our Site

Our campsite is located on the Pentewan Sands Holiday Park. We have procured this unique location to provide affordable camping for our guests despite our events being held during Summer in Cornwall, when the majority of local camp sites and other accommodation are fully booked or extremely expensive! Our camp site is on a grass field directly next to the event.

Facilities

• Parking for all campers, caravans and campervans. A separate car parking area is available for those with tents; whilst campervans and caravans will be directed to our campervan / motorhome area.

•toilets & clean running water.

•Showers

• 24 hour security.

• Fire safety.

• Vendors selling breakfast, hot drinks and snacks in the morning and evening. You are welcome to bring your own food & drink into the campsite (with the exception of glass bottles).

• Optional Electrical hookup which can be purchased prior to the event from our ticket shop under ‘Campsite Utilities’. Bins and fresh drinking water will be provided at the camp site. Please bring a re-usable bottle with you to minimise the use of single-use plastics. Our water is fresh and delicious.

• Our campsite does not provide foulage disposal and is suitable for self-contained campervans only.

Campsite Rules

Dogs and other pets

Dogs and other pets are not allowed anywhere on Pentewan Sands, including the beach, with the exception of registered assistance or guide dogs providing that they remain on a harness at all times. Certification must be shown for all Assistance dogs prior to arrival at the park – please email a copy of the certification to info@pentewan.co.uk.

 Vehicles

The speed limit throughout the site is 10 mph.

PLEASE BE AWARE OF CHILDREN

  1. For safety reasons, Segway chariots, hover carts and electric scooters are strictly prohibited on the park.
  2. Segways and hover boards are permitted on site, however, speed limits must be strictly observed.
  3. Vehicles may not be driven on the beach at any time, nor may they be driven across the site between the hours of midnight and 6am.
  4. On arrival, each vehicle will be issued with the barrier code, this will allow the vehicle to pass freely through the entry/exit barriers until the paid – up day of departure. A car pass will also be issues which must be placed in the front windscreen. Vehicles not displaying a pass will be required to leave the park.
  5. The Seahorse Car Park and Showfield Car Park both operate an external ANPR parking scheme. Any vehicles that stay for longer than 15 minutes in the car parks without a valid parking ticket will be issued a parking fine. Please read car park signage for more information.
  6. EV charging points are available in The Seahorse car park (via the Project EV Pro app) or by purchasing charging tokens from the Reception Office or the Lower Deck Coffee Shop.
  7. Electric vehicles MUST NOT be charged via the electric hook-up points on pitches or via the inside of the holiday homes; offenders may be asked to leave the Park and charged a fee of £35 per day.
  8. We do not accept commercial/sign written vans or other vehicles on site without prior agreement. Please contact Reception before making a booking. The company reserves the right to refuse entry to any vehicle deemed not appropriate.

Camping and Touring Rules

  1. Arrival and departure: You may arrive on the park and occupy your pitch from 12pm. Arrivals before this time will be asked to leave and return at the appropriate time.
  2. No pitching is allowed between 10pm and 9am.
  3. Pitches must be vacated strictly by 10.30am on the day of departure to permit maintenance. Charges will be incurred for late check-out that has not had prior agreement by the park.
  4. All pitches must be left in the condition that they were found. We supply waste and recycling bins around the park and expect these to be used appropriately. Please dispose of all rubbish correctly, and respect your surroundings at all times.
  5. Pitches are clearly marked by painted boundary stones at the front of the pitch. Please pitch between the markers in the direction of the arrow, NOT with the jockey wheel on the marker.
  6. Greywater: Greywater must only be emptied in the disposal points provided and greywater hoses are NOT permitted to be connected to the drains via any sort of flexible drainpipes.
  7. There are Elsan (chemical disposal points) located at or near each of the toilet blocks.
  8. Awnings and gazebo’s are FREE to bring, if for storage. Please note, no tents or awnings may be pitched on the surrounding grassed area and they must be contained fully within your pitch boundary.
  9. For year-round customer enjoyment, non-breathable groundsheets are prohibited.

Boats

  1. Boats with motors must be declared and added to your booking prior to arrival on the Park; there is a daily charge for your boat.
  2. If your boat is inflatable and has a removable motor, there is no charge provided the boat is deflated overnight with the motor removed and stowed away securely. If you wish to keep your boat inflated on your pitch, then you will need to add the boat to your booking.
  3. Boats must be kept on the owner’s pitch. Any boat with a motor, no matter what size, must have third-party insurance. Owners will be expected to give evidence of this along with their pitch confirmation.
  4. All boats will be issued with a pass on arrival which must be clearly displayed on the craft. Any boat not displaying a valid pass will be subject to a surcharge of 50% in addition to the normal fee.
  5. All motorised crafts may only enter or leave the water by way of the yellow buoyed channel. No boats may enter the area between the beach and the row of red buoys as this is a SWIMMING ONLY area.
  6. Please note, jet skis are NOT permitted on any part of the site, beach, or harbour area.
  7. A launching service is provided for boats between mid-May and mid-September. A charge is made for this service which must be booked in our Reception on the day you wish to launch (please note this service is weather dependent)
  8. Areas are set aside at each end of the beach for picking up and setting down water skiers.
  9. • There is no charge for kayaks or SUP’s

Park Behaviour

  1. We reserve the right to evict, without refund, any person or party who causes a nuisance or disturbance on Company property, or whose behaviour gives cause for justifiable complaint (i.e behaviour that effects the health, security and safety of any other guests or staff members).
  2. We expect all residents to show courtesy to other guests, by keeping noise and disturbance to an absolute minimum after 11.30pm.
  3. We ask you to respect all of our facilities and leave them in the way you would like to find them. If something is not as it should be, please notify us immediately so that we can resolve it.
  4. For the safety and welfare of our guests, we reserve the right to confiscate any alcohol being consumed on the park, particularly that which is away from pitches and outside holiday-home areas.
  5. We do not tolerate consumption by underage drinkers anywhere on the park and this will be challenged.
  6. The use of any illegal substances on the park is strictly prohibited and will result in a ban from the park and legal action.
  7. Glasses are prohibited outside of our restaurants and bars to ensure the safety of guests.

Photography and Drones

  1. The use of drones is prohibited anywhere on the site. We reserve the right to use drones periodically for commercial or marketing purposes while respecting the privacy of guests and visitors.
  2. Photography is strictly prohibited inside the pools, changing rooms or any toilet/shower facilities.

Children and teenagers

  1. Parents are responsible for the safety, welfare and conduct of their children, anywhere on company property at all times.
  2. Please ensure that children do not disturb other guests, play on their pitches or outside of their holiday homes.
  3. Children under 12 years of age may not use the swimming pool unless accompanied by a responsible adult (over 18 years and must comply with the swimming rules and ratios).
  4. We operate a Challenge 25 policy and only sell alcohol to adults over 18. We reserve the right to request a valid form of nationally approved identification if in doubt.

Food Deliveries and Post

  1. Any post or courier items sent to Pentewan Sands Holiday Park is the responsibility of the guest. Pentewan Sands will not be held liable for any damaged or lost items sent to the site. All items received are held at Pentewan Sands reception and will require photo ID for collection.
  2. If you would like to order groceries or a takeaway on your holiday, please ensure that all delivery drivers report to reception. For the safety and security of other guests, you must not give out our barrier code to any drivers, or any non-residents of our holiday park. 
  3. Any supermarket or shopping delivery drivers must be able to contact the guest directly, as Pentewan Sands cannot take in any shopping on a guest’s behalf. For all guest privacy, we are unable to direct drivers to a plot/accommodation. We ask all guests to arrange to either meet their driver at reception to collect the delivery or recommend providing the supermarket with a contact number and the pitch number you are staying on.
  4. Any deliveries must be scheduled to arrive after your check in time (12pm for touring and camping, 4pm for holiday homes) as we are unable to accept deliveries until our accommodation is ready for your arrival. Please let us know when your delivery is due by calling us or popping into reception, and ensure that someone from your party is present to accept the delivery, as we a

If you start to feel unwell

  1. If you start to feel ill while staying with us and require medical advice, please call 111 or visit a pharmacy for advice. The nearest pharmacy is inside ASDA in St Austell (postcode PL25 4PR), which is open Monday to Saturday 9am-9pm and Sunday 10am-4pm.
  2. If you have any contagious symptoms, we kindly ask that you remain in your accommodation and refrain from using our facilities until you feel better.
  3. In an emergency (e.g. chest pain, unconsciousness or blood loss), please call 999. If an ambulance is required, please notify our reception team.
  4. Pentunes Festival staff will provide medical assistance where possible 

Pay As You Go Wifi

  1. Wi-Fi is available throughout the park.
  2. You can get 30 minutes for free by logging into the Wi-Fi provider.
  3. Please connect on your chosen device and follow the log-in and payment instructions. If you are experiencing problems, please call the Wi-Fi provider directly on 0330 3500 635. Opening hours are Mon-Sat: 8am to 6pm and Sun: 10am to 4pm.
  4. The Wi-Fi network is designed for general web browsing, email and social networking usage.

Beach and Sea Safety

  1. As we don’t have any lifeguards on our beach, make sure that children and weak swimmers are supervised at all times, especially if entering the water.
  2. Please don’t go out of your depth.
  3. Respect others using the sea and beach
  4. Dispose of any rubbish in the recycling bins provided
  5. We recommend that you read the RNLI’s sea safety guide before entering the water: https://rnli.org/safety/choose-your-activity

Swimming Rules

  1. The swimming pools are open daily from 9am – 1pm (last entry at 12.15pm) and 2pm – 6pm (last entry at 5.15pm), on a first come, first served basis. Once full capacity has been reached, we will operate a one in one out policy until such time that this can be relaxed, so please expect a wait during peak times and times of bad weather.

Adult to Child Ratio: For children under 4 years, a 1:1 adult-to-child ratio is required, meaning one adult (aged 18 and above) supervises one child. For children aged 4-7 years, a 1:2 adult to child or non-swimmer ratio is required, with one adult supervising two children. For children aged 8 and above, a 1:3 adult to child or non-swimmer ratio is required, with one adult supervising three children. Children under the age of 12 years must be accompanied by an adult (aged 18 and over) at all times within the pool.

We do not allow the use of inflatables, mermaids tails or flippers within the pools, but normal swimming aids are welcome. For both the slide and flume under 5 year olds must be supervised. All flume and slide riders must go down one at a time and FEET FIRST.